Work Challenges Among Hotel and Restaurant Management Staff
Keywords:
work challenges, hotel and restaurant management staff, descriptive correlational, Philippines
Abstract
Understanding and addressing these challenges is essential for the employees and the industry. The study was conducted to determine the work challenges among hotel and restaurant management staff in Butuan City. The researchers employed a descriptive comparative approach for this study. Based on the findings, there is a moderate extent of work challenges among hotel and restaurant management staff in Butuan City. This means that the extent of challenges sometimes coincides with the respondents’ experience. In addition, there is no significant difference in the work challenges faced by the hotel and management staff in Butuan City. Moreover, the challenges faced by hotel and restaurant management staff in Butuan City. The data reveals that lack of recognition as the top challenge; poor communication and work schedules are also significant challenges. Furthermore, Herzberg's Two-Factor Theory supports the study's findings by highlighting the importance of addressing both hygiene factors and motivators. Since the findings show that the hotel and restaurants lack recognition, to address the challenge of lack of recognition, hotel and restaurant management should implement a structured employee recognition program. This program can include monthly or quarterly awards, shout-outs during meetings, or employee of the month acknowledgments.
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References
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Ha, N. T. N. (2022). The involvement of industry professionals and barriers to involvement in work-integrated learning: the case of the profession-oriented higher education framework in Vietnam. Journal of Education and Work, 35(1), 92-107. https://doi.org/10.1080/13639080.2021.2025275
Herzberg, F. (1959). The Motivation to Work. John Wiley & Sons.
Hsu, Y.-Y., Bai, C.-H., Yang, C.-M., Huang, Y.-C., Lin, T.-T., & Lin, C.-H. (2019). Long Hours' Effects on Work-Life Balance and Satisfaction. BioMed Research International, 2019, 5046934. https://doi.org/10.1155/2019/5046934
Inoue, Y., Nakata, A., Tateishi, S., Mafune, K., Tsuji, M., Ogami, A., ... & Fujino, Y. (2023). Insufficient Workplace Infection Control and Unhealthy Lifestyle Behaviors Are Related to Poor Self-Rated Health During the COVID-19 Pandemic. Journal of Occupational and Environmental Medicine, 65(9), e668-e674. https://doi.org/10.1097/JOM.0000000000002940
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Kanwal, H., & Hoye, G. V. (2020). Inconsistent organizational images of luxury hotels: Exploring employees' perceptions and dealing strategies. Tourism Management Perspectives, 36, 100738. https://doi.org/10.1016/J.TMP.2020.100738
Kar, G., & Hedge, A. (2020). Effect of workstation configuration on musculoskeletal discomfort, productivity, postural risks, and perceived fatigue in a sit-stand-walk intervention for computer-based work. Applied Ergonomics, 90, 103211. https://doi.org/10.1016/j.apergo.2020.103211
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Lei, C., Hossain, M. S., Mostafiz, M. I., & Khalifa, G. S. (2021). Factors determining employee career success in the Chinese hotel industry: A perspective of Job-Demand Resources theory. Journal of Hospitality and Tourism Management, 48, 301-311. https://doi.org/10.1016/j.jhtm.2021.06.001
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Salama, W., Abdou, A., Mohamed, S., & Shehata, H. (2022). Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees. International Journal of Environmental Research and Public Health, 19(15), 9724. https://doi.org/10.3390/ijerph19159724
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Shetty, E. A., & McIntosh, A. (2020). Online communications of accessibility in hotel restaurants. Hospitality Insights, 4(2). https://doi.org/10.24135/hi.v4i2.87
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Ahmad, T. (2020). Scenario-based approach to re-imagining future of higher education which prepares students for the future of work. Higher Education, Skills and Work-Based Learning, 10(1), 217-238. https://doi.org/10.1108/HESWBL-02-2019-0024
Amah, O. E., & Oyetuunde, K. (2020). The effect of servant leadership on employee turnover in SMEs in Nigeria: the role of career growth potential and employee voice. Journal of Small Business and Enterprise Development, 27(6), 885-904. https://doi.org/10.1108/JSBED-01-2020-0022
Ampofo, E. T., Karatepe, O. M., Mensah, I., & Wilberforce, M. T. (2023). The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator. International Journal of Contemporary Hospitality Management, 35(10), 3612-3637. https://doi.org/10.1108/ijchm-01-2022-0036
Bejinaru, R., & Balan, I. (2020). IT tools for managers to streamline employees' work in the digital age. The USV Annals of Economics and Public Administration, 20(1 (31)), 120-130. https://annals.seap.usv.ro/index.php/annals/article/view/1279
Belias, D., Rossidis, I., Sotiriou, A., & Malik, S. (2022). Workplace Conflict, Turnover, and Quality of Services. Case Study in Greek Seasonal Hotels. Journal of Quality Assurance in Hospitality & Tourism, 24, 453-476. https://doi.org/10.1080/1528008X.2022.2065655
Bradler, C., Dur, R., Neckermann, S., & Non, A. (2016). Employee recognition and performance: A field experiment. Management Science, 62(11), 3085-3099. https://doi.org/10.2139/ssrn.2256482
Bussin, M. (2020). Retention strategies: The key to attract and retain excellent employees. Kr Publishing.
Cheng, T. C. A., Caponecchia, C., & O'Neill, S. (2022). Workplace safety and future and emerging ways of work: a systematic literature review. Safety Science, 155, 105873. https://doi.org/10.1016/j.ssci.2022.105873
Cheruon, R. C., Kiboi, J. W., Waweru, K. L., Mutua, P. M., & Kimani, G. K. J. (2023). Reward systems and employees’ performance in selected star-rated hotels in Nakuru City, Kenya. Journal of Business and Entrepreneurship (JBE), 2(1), 47-52. https://doi.org/10.51317/jbe.v2i1.455
Couto, M. J. (2023, May). Gender Bias in the Hospitality Sector: Female and Male Jobs. In International Conference on Tourism Research (Vol. 6, No. 1, pp. 292-297). https://doi.org/10.1000/ICTR.v6n1p292-297
Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
Dabekaussen, K. F. A. A., Scheepers, R., Heineman, E., Haber, A. L., Lombarts, K., Jaarsma, D., & Shapiro, J. (2023). Health care professionals’ perceptions of unprofessional behaviour in the clinical workplace. PLOS ONE, 18(1), e0280444. https://doi.org/10.1371/journal.pone.0280444
Felipe, J., Sawada, Y., Estrada, G., & Bajaro, D. F. (2020). Why do Filipinos desire to work more hours? Asian-Pacific Economic Literature. https://doi.org/10.1111/apel.12345
Galon, D. I. (2021). Work Health, Perceived Stress and Coping Mechanisms of Post-Covid-19 Pandemic of Selected Fast Food Restaurant of Service Personnel of Iloilo Province, Philippines. International Journal of Business and Technology Management, 3(4), 11-25. https://doi.org/10.1000/IJBTM.v3n4p11-25
Gong, T., Wang, C. Y., & Lee, K. (2020). The consequences of customer-oriented constructive deviance in luxury-hotel restaurants. Journal of Retailing and Consumer Services, 57, 102254. https://doi.org/10.1016/j.jretconser.2020.102254
Guo, G., Cheng, B., Tian, J., Ma, J., & Gong, C. (2021). Effects of negative workplace gossip on unethical work behavior in the hospitality industry: the roles of moral disengagement and self-construal. Journal of Hospitality Marketing & Management, 31, 290-310. https://doi.org/10.1080/19368623.2021.1961111
Goswami, I., & Dsilva, N. R. (2019). Impact of job satisfaction and job stress on employees’ life in Mumbai’s hospitality sector: An empirical study using SEM. Journal of Strategy and Management, 12(3), 330-346. https://doi.org/10.1108/JSMA-05-2019-0071
Ha, N. T. N. (2022). The involvement of industry professionals and barriers to involvement in work-integrated learning: the case of the profession-oriented higher education framework in Vietnam. Journal of Education and Work, 35(1), 92-107. https://doi.org/10.1080/13639080.2021.2025275
Herzberg, F. (1959). The Motivation to Work. John Wiley & Sons.
Hsu, Y.-Y., Bai, C.-H., Yang, C.-M., Huang, Y.-C., Lin, T.-T., & Lin, C.-H. (2019). Long Hours' Effects on Work-Life Balance and Satisfaction. BioMed Research International, 2019, 5046934. https://doi.org/10.1155/2019/5046934
Inoue, Y., Nakata, A., Tateishi, S., Mafune, K., Tsuji, M., Ogami, A., ... & Fujino, Y. (2023). Insufficient Workplace Infection Control and Unhealthy Lifestyle Behaviors Are Related to Poor Self-Rated Health During the COVID-19 Pandemic. Journal of Occupational and Environmental Medicine, 65(9), e668-e674. https://doi.org/10.1097/JOM.0000000000002940
Irfan, M., Khalid, R. A., Kaka Khel, S. S. U. H., Maqsoom, A., & Sherani, I. K. (2023). Impact of work–life balance with the role of organizational support and job burnout on project performance. Engineering, Construction and Architectural Management, 30(1), 154-171. https://www.emerald.com/insight/0969-9988.htm
Jin, D., Kim, K., & Dipietro, R. B. (2020). Workplace incivility in restaurants: Who’s the real victim? Employee deviance and customer reciprocity. International Journal of Hospitality Management, 86, 102459. https://doi.org/10.1016/j.ijhm.2020.102459
Kanwal, H., & Hoye, G. V. (2020). Inconsistent organizational images of luxury hotels: Exploring employees' perceptions and dealing strategies. Tourism Management Perspectives, 36, 100738. https://doi.org/10.1016/J.TMP.2020.100738
Kar, G., & Hedge, A. (2020). Effect of workstation configuration on musculoskeletal discomfort, productivity, postural risks, and perceived fatigue in a sit-stand-walk intervention for computer-based work. Applied Ergonomics, 90, 103211. https://doi.org/10.1016/j.apergo.2020.103211
Kim, J., Shim, H. S., & Hay, C. (2020). Unpacking the dynamics involved in the impact of bullying victimization on adolescent suicidal ideation: Testing general strain theory in the Korean context. Children and Youth Services Review, 110, 104781. https://doi.org/10.1016/j.childyouth.2020.104781
King, C., Madera, J. M., Lee, L., Murillo, E., Baum, T., & Solnet, D. (2021). Reimagining attraction and retention of hospitality management talent–A multilevel identity perspective. Journal of Business Research, 136, 251-262. https://doi.org/10.1016/j.jbusres.2021.07.044
Lei, C., Hossain, M. S., Mostafiz, M. I., & Khalifa, G. S. (2021). Factors determining employee career success in the Chinese hotel industry: A perspective of Job-Demand Resources theory. Journal of Hospitality and Tourism Management, 48, 301-311. https://doi.org/10.1016/j.jhtm.2021.06.001
Mahase, K. K. (2023). Bridging the Gap Between Education and Employability in Electrical Engineering (Doctoral dissertation, Northeastern University). https://doi.org/10.1000/NEU.v112n10
Mariappanadar, S. (Ed.). (2019). Sustainable human resource management: Strategies, practices and challenges. Bloomsbury Publishing. https://www.bloomsbury.com/uk/sustainable-human-resource-management
Martins, D., Amaro, S., & Silva, S. (2021). The importance of shift work: The hospitality sector. Journal of Tourism & Development = Revista de Turismo e Desenvolvimento, 36, 233-243. https://doi.org/10.1016/j.jhtm.2021.233-243
Pabilando, R., Obejero, A., & Cortez, V. (2022). Problems Encountered of Employee in Hospitality and Tourism Industry in the Municipality of Naval in Biliran Province. OPSearch: American Journal of Open Research, 1(3), 62-71. https://doi.org/10.15604/1
Pawirosumarto, S., Sarjana, P., & Gunawan, R. (2017). The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotels and Resorts, Indonesia. International Journal of Law and Management, 59(6), 1337-1358. https://doi.org/10.1108/IJLMA-10-2016-0085
Pradhan, S. (2021). Work stressors and job outcomes: An empirical investigation of frontline service employees in the Indian hospitality industry. Evidence-based HRM: A Global Forum for Empirical Scholarship, 10(1). https://doi.org/10.1108/ebhrm-11-2020-0143
Ramya, S., & Vanithamani, M. (2023). The Power of Employee Recognition: Building A Culture of Appreciation In The Workplace. Journal of Technical Education, 109, 109. https://doi.org/10.1000/JTE.v109
Rezeki, S., & Harahap, R. D. (2022). Implementation of restaurant tax management policy at the Regional Financial and Revenue Management Agency of Medan City. Journal of Indonesian Management (JIM), 2(2). https://doi.org/10.53697/jim.v2i2.689
Rivaldo, Y. (2021). Leadership and Motivation to Performance through Job Satisfaction of Hotel Employees at D'Merlion Batam. The Winners, 22(1). https://doi.org/10.21512/TW.V22I1.7039
Salama, W., Abdou, A., Mohamed, S., & Shehata, H. (2022). Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees. International Journal of Environmental Research and Public Health, 19(15), 9724. https://doi.org/10.3390/ijerph19159724
Saleem, N., & Ghai, A. (2023). The impact of economic recession on Delhi's hotel and restaurant industry: A comprehensive analysis. PUSA Journal of Hospitality and Applied Sciences. https://doi.org/10.48165/pjhas.2023.9.2.3
Shetty, E. A., & McIntosh, A. (2020). Online communications of accessibility in hotel restaurants. Hospitality Insights, 4(2). https://doi.org/10.24135/hi.v4i2.87
Simangca, L. L. (2021). On-the-Job Training Performance of the Bachelor in Hotel and Restaurant Service Technology Students. International Multidisciplinary Research Journal. https://doi.org/10.54476/iimrj232
Simangca, L. L., Olaso, L. M., Macas, L. C., & Cano, J. B. (2022). Tracer study of Bachelor in Hotel and Restaurant Service Technology (BHRST) graduates of Bohol Island State University Candijay Campus, Bohol, Philippines. International Multidisciplinary Research Journal. https://doi.org/10.54476/7819557
Soltanifar, M., Hughes, M., & Göcke, L. (2021). Digital entrepreneurship: Impact on business and society. Springer Nature, 327. https://link.springer.com/book/10.1007/978-3-030-53914-6
Sohrabi, M., & Babamiri, M. (2021). Effectiveness of an ergonomics training program on musculoskeletal disorders, job stress, quality of work-life and productivity in office workers: a quasi-randomized control trial study. International Journal of Occupational Safety and Ergonomics, 28(4), 1664-1671. https://doi.org/10.1080/10803548.2021.1918930
Stahl, B., & Goldstein, E. (2019). A mindfulness-based stress reduction workbook. New Harbinger Publications. https://www.newharbinger.com/9781684031729/the-mindfulness-based-stress-reduction-workbook
Thapa, Y. (2022). Stress Management in Job and its Impact on Employee Performance: A case of the Hotels and Restaurants in Surkhet Valley. Journal of Nepalese Management and Research, 4(1), 43-53. https://doi.org/10.3126/jnmr.v4i1.52782
Üngüren, E., & Arslan, S. (2021). The effect of role ambiguity and role conflict on job performance in the hotel industry: the mediating effect of job satisfaction. Tourism & Management Studies, 17, 45-58. https://doi.org/10.18089/TMS.2021.170104
Wingate, T. G., Jones, S. K., Khakhar, M. K., & Bourdage, J. (2021). Speaking of allergies: Communication challenges for restaurant staff and customers. International Journal of Hospitality Management, 95, 102959. https://doi.org/10.1016/J.IJHM.2021.102959
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Published
2024-07-31
How to Cite
Pacatang, F. J. A., Zapanta, M. A. E., Espinola, P. J. M., & Lomostre, M. L. P. (2024). Work Challenges Among Hotel and Restaurant Management Staff. Randwick International of Social Science Journal, 5(3), 388-410. https://doi.org/10.47175/rissj.v5i3.1023
Section
Articles
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